Chichester

Up to £30,374

Interviews (via Microsoft Teams): 25th May 2023

Hyde is looking to recruit an ASB Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an ASB Officer at Hyde you will be working within the Safer Homes and Neighbourhoods division to provide a front-line service for any residents calling in to report incidents of anti-social behaviour.

Responsibilities

• Acting as first point of contact for any residents calling, writing or emailing in to report incidents of anti-social behaviour.
• Logging reports of anti-social behaviour on the CRM system and preparing case management plans with consideration of any potential support needs and vulnerabilities of the customer.
• Resolving queries, providing advice and guidance, and escalating reported cases of anti-social behaviour to local enforcement officers where full investigation is necessary.

Skills and Experience Required

• Excellent customer service skills.
• Strong communication skills-verbal and written.
• Conflict resolution skills and ability to work under pressure with challenging customers and situations.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days
• 35 hour working week
• Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.