As a Customer Service Advisor you will join the rapidly expanding HSS Team who deliver exceptional customer service every single time! You will focus on ensuring our customers experience a high quality service throughout their use of our service.

This is a fast-paced environment, and at times challenging so we'll make sure you're rewarded for your hard work - we have plenty of progression opportunities to support growth outwards into the likes of key accounts, our team are thoroughly supportive and want you to thrive here at HSS!

What will you be doing?

• Proactively contact customers to identify customer needs and propose improved solutions.
• Maintain a thorough understanding of our products and services, introduce customers to new and innovative products and educate our customers about each of our divisions.
• Managing a full ticket system to ensure customers are process in a timely and professional manner
  
• Develop a strong knowledge of your account base.
• Provide first class customer service at all times.
• Adherence to all company policies and procedures.

What will you need?

• Proven customer service or other relevant experience
• A proven track record of achieving results by building relationships and using taking a consultative approach.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
• Proven ability to multitask while paying strict attention to detail
• Strong organisational skills
• Excellent verbal and written communications skills
• Resilience and tenacity are essential!

What do you get back?

Our colleagues are at the heart of everything we do. We want to make sure every single colleague feels valued and rewarded for the job they do and are given the opportunity to develop a long-term career with us.

You will receive:

• 20 days holiday allowance (increased to 25 days when you hit 5 years of service)
• Holiday buy scheme giving you the option to purchase an extra 5 days FTE of annual leave
• Free hire from our core range and 50% off for friends and family
• Training and development, an inclusive and innovative culture and wellbeing and healthcare support; with Mental health first aiders, an Employee Assistance Programme, Healthcare Cashplans and a Wellbeing platform
• You will also receive all necessary work wear and PPE, and you'll be given full induction upon entry to your new position.
• We also provide life assurance of twice your annual salary and access to our benefits portal with a range of options such as cycle to work scheme
  

Who are HSS?

We are a market leading provider of tools, equipment and support services working with a huge range of industries across the UK and Ireland. In our business we can supply over 9,000 bits of equipment; we go above and beyond to meet our customer’s needs.

We’re innovative and pioneering. We’re curious and driven to support our customers by driving change in our industry – all powered by the latest technology. Over the last few years, we have invested heavily in new systems and tech, revolutionising the future. We were the first hire company to let our customers order online, and each year we’re adding in new tools and functionality that sets us apart.

We’re so proud of how far we have come, and we are not done yet!

At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!

We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.