Job Description
Overview:
The Role and Team
This is a great opportunity for a current assistant manager or supervisor to develop and progress at a company where you can make a real difference and progress!
Supporting the Retail Sales and Operations Manager (RSOM) to deliver an outstanding service to our customers at Wiltshire Farm Foods. You will be supporting the day to day running of the depot, ensuring we hit all of our financial and operational targets and being proactive through exceptional leadership to build plans for any KPI's that are off track. Alongside the Office Supervisor you will provide support to ensure the office team are delivering an exceptional customer experience. Additionally, you will manage the picking and delivery team to ensure that all health and safety policies and delivery procedures are adhered to.
This role pays £25,200 plus a temporary cost of living allowance of 48p per hour for 2023!
Who We Are
We’re a leading frozen food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home.
Customer Service is key to our success with word of mouth being a prominent promoter.
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care.
We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
Responsibilities:
Operations
- Ensure Health & Safety, Hygiene and Food Safety procedures & practices are adhered to and followed at all times
- Ensure adequate, cost effective resource levels are in place
- Maintaining stock levels to meet our customer demands
- Work with and support staff on a day-to-day basis to deliver profitability and service standards.
- Ensure all behaviours are in line with apetito’s Code of Conduct
- Adherence to all apetito procedures and deadlines
- Ensure all company vehicles are maintained as appropriate
- Be a key link between the teams onsite
- Deputise for the RSOM in their absence
- Maintaining route optimisation processes included routing
- To be hands on through all departments to ensure the smooth running of the company
- Responsible for delivery of retail standards within the depot
Financials
- Support the RSOM to deliver company objectives
- Monitor performance against KPIs and drive/manage performance and profitability to ensure achievement
People
- Demonstrable leadership and coaching/ support provided to employees on a day-to-day basis to increase engagement and motivation
- Recruit, induct, develop, appraise and review contracted employees as appropriate to ensure successful sign-off probationary
- Develop training structures to ensure growth within the depot
- Identify and manage training and development needs of staff
Customer
- Champion and oversee excellent service standards
- Ensure all processes are communicated and followed by all personnel
- Promote and instil belief in customer service ensuring customer expectations are met and where opportunities arise, exceeded
- Ensure all new literature is deliver by the team to customers
Communications
- Abide by company and legislative policies and procedures ensuring consistent compliance
- Champion Employee Forums – promote attendance/engagement by Employee Representatives
- Create excellent inter-company relationships within departments (ie HR, Finance etc., ) and divisions
- Build and maintain a relationship with the larger team across the UK and Ireland, sharing best practice
Qualifications/Personal Qualities:
Essential:
- Demonstrate a high standard of customer care, fostering a culture of continuous improvement and excellence in delivery
- Telephone skills: able to handle calls effectively and professionally
- Administration experience
- Proven ability in managing and developing a team
- Confident in people management activities e.g. recruitment, sickness absence, performance management and disciplinary procedures
- Experienced in prioritising workload and working to deadlines
- Computer skills: confident users of all Microsoft Office Suite
- Full UK driving license
- Calm under pressure – resilient
- Flexible in the ability to problem solve with a "can-do* attitude
- Able to work self-sufficiently
- Excellent communicator
- Results focused, persistent in pursuit of achievement
Desirable:
- From time to time, you may be asked to visit other depots & locations for meetings, training etc which may require overnight stays.
- Transport & Logistics background
- Fleet management experience
- Able to understand and translate P&L accounts
- Proven experience in stock control