Job Description
Lounge Assistant Manager - British Airways
Up to £33,800 per annum
40 Hours per week
Reporting to:
General / Operations Manager
Overall Objectives:
To provide a professional and 5 star level hospitality catering service, ensuring that company standards are maintained and that Client expectations are met within the agreed objectives for the location.
Specific Responsibilities:
- To set objectives and be responsible for the day to day running of the lounge operation, constantly seeking to improve product and quality in a manner that ensures guest satisfaction and budgetary efficiency
- To assess employee performance and recognise training needs and potential as appropriate.
- To monitor the work of the lounge operation team and carry out appraisals ensuring that information is filed appropriately, with development plans that are actively used.
- To ensure staffing levels are adequate and relevant in line with shift patterns and recognised busy periods.
- To hold team meetings on a regular basis to communicate targets, standards required, company and client information.
- To work in conjunction with the General / Operations Manager to prepare budget, to achieve and maintain the food cost in accordance with the budget.
- To control and achieve agreed financial targets whilst maximising all commercial opportunities.
- To develop and evolve all client services of the lounge operation, ensuring regular adjustments and improvements are both recommended and implemented.
- To be responsible for all personnel assigned to the catering services, irrespective of whether or not they are employees of the Company, in accordance with Company personnel and training policies.
- To ensure the coordination of lounge access requests with the concerned authorities and ensure appropriate procedures are followed.
- To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislations and procedures.
Client and Guest Service:
- To ensure that guests are given a prompt, efficient service and expectations are consistently exceeded.
- To ensure guests enjoy an inspirational experience on each visit to the lounge.
- To regularly monitor customer feedback and produce a suitable action plan based on the results.
- To be guest focused at all times, by being visible during service periods, approachable and quick to exceed expectations in fulfilling customer requests.
- To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
- To produce a development and marketing plan on an annual basis.
- To ensure that you deliver what you promise to the guest, client and team.
- To ensure that all agreed service objectives are met in line with client expectations.
People Management:
- To assess employee performance and recognise training needs and potential as appropriate.
- To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and BaxterStorey.
- To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training.
- To carry out disciplinary procedures following company guidelines and standards.
- To develop the team by empowering them, supporting them, encouraging them and maintaining an ‘open door’ policy.
- To motivate and lead by example
- To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning.
- To treat your team at location as you would expect to be treated.
Financial Management:
- To ensure that the location has an accurate and efficient financial control system in place and the Evolution software system is in full use.
- To present to the client, as and when directed by your Operations Manager, accurate financial information.
- To ensure that all bookwork is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures.
- To consistently look at ways of maximising income through effective purchasing via nominated suppliers and creative merchandising.
- To maintain budgetary records and ensure that all budgets are adhered to, unless exceptional circumstances persist.
- To advise of and order all necessary dry goods and equipment.
- To complete, on a weekly basis, a stock take and evaluate and calculate the cost of sales results, in line with operational standards that may be updated from time to time
Health & Safety, Food Safety, the Environment:
- To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and environmental legislation and procedures.
- To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regard to Hygiene and Safety are established and maintained in line with the company manual.
- To record and report all accidents within the location, adhering to location and company procedures.
- To ensure all equipment is well maintained and is in good working order.
- To make recommendations for renewal and replacement of equipment when required.
- To establish and maintain department cleaning schedules.
- To ensure that all company procedures and work instructions are fully understood and practised by all employees.
- To attend all health and safety, food safety and environmental management training courses as required.
- To promote and encourage environmental improvement initiatives, as appropriate within the business.
Additional Responsibilities:
- To attend all location management meetings as required. Also attend patch meetings and company meetings in the absence of the General Manager.
- To take responsibility for contributing towards your own development with the guidance of the Operations Manager and attending training courses as identified.
- To show commitment to company values in all aspects of your role.
- To act as a positive ambassador for the business.
- To attend to any reasonable request made by the client or BaxterStorey Management.
Benefits:
- 28 Days holiday inclusive of bank holidays.
- Free Meal on shifts.
- Bespoke training and development.
- Pension.
- Discounts available from HAPI app, from high street shops to holidays and cinemas.
Find out more about us at www.baxterstorey.com
Ready to join us? Apply today
Job Types: Full-time, Permanent
Salary: £28,000.00-£33,800.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
Ability to commute/relocate:
- Hounslow: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 1 year (required)
Work Location: In person
Reference ID: BSKLAY00433