Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km’s of pipes, to keep taps flowing and toilets flushing. We are an essential service and have operated throughout the Covid19 pandemic.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open.

What you will be doing

We are currently recruiting for a Field Network Engineer out of our Hammersmith Pumping stations Site. As the successful candidate, your role will be supporting our customers and protecting the environment. You will be overseeing our contractors and ensuring they are working safely and efficiently. Working alongside them to resolve defects on our sewer network.

This role provides an interesting working environment as no one day or one job is the same. You will be required to liaise with the environment agency, councils, and customers. This role will suit someone who is self-motivated, strong interpersonal skills, and enjoys the responsibility of making quick accurate assessments and decisions whilst on site. You will form part of an extremely supportive and trusting team.

Key Accountabilities:

• The day-to-day operation of the waste network including resolution of sewer collapses, blockages, flooding to customers’ homes, and pollution to watercourses.
• Taking personal ownership of customer issues i.e. responding to queries, complaints, and resolving issues.
• Ensuring compliance with all relevant regulations and standards during repairs.
• Acting as local network expert providing information for risk assessments and sharing information regarding network risks and other health and safety issues.
• Attending meetings with customers, councils, and the Environment Agency to discuss how best our business can support them.
• Providing critical on-site information to support the wider Operations team.
• Supervising contractors to ensure that they are working safely and adhering to company policies & procedures.

We’re looking for you to:

What is important to us is finding someone with the right personality and values for our team. We are looking for someone with enthusiasm and a willingness to learn. As you will be spending your time dealing with customers and contractors, you need to have excellent communication and interpersonal skills. There is a need to be self-motivated with a passion for problem-solving and making a difference. Due to the nature of this role you will need a Clean manual driving licence.

What’s in it for you:

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process. Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.