BCD Meetings & Events: Senior Venue Find Consultant

About us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. In the UK we have a team of around 300 located across four BCD offices or remote based.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers and our YouTube channel https://lnkd.in/gCtyfpt

About the role:

We are expanding our London sourcing team and are currently looking for a Senior Venue Find Consultant to join our team on a full-time basis. Do you have international and UK meeting and venue sourcing, contracting, and negotiating expertise? If so, this opportunity may be for you.

Our consultants are the face of BCD Meetings & Events for our customers, as a senior venue finder you will be the primary customer contact for incoming venue sourcing and meeting requests. You will also have a primary focus on enquiries for one of our key financial consulting clients.

In this role you will be responsible for dealing directly with our clients; receiving their meeting & event requests, finding the perfect venue that fits their requirements, negotiating to ensure the price fits the budget and presenting the best solution to exceed expectations every time.

As a Senior Venue Find Consultant, you will:

• Exceed client’s expectations by delivering an initiative, quality service to meet the clients needs. To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
• Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars when required.
• Work as part of the team driven to find the right solutions, ensuring the client is supported and informed from start to finish on their journey with BCD Meetings and Events. This may involve liaising with other teams such as the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.

• As a senior consultant you will assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance. Also, you will assist with training and development of the consultants by sharing your knowledge and experience.
• Consistently apply and demonstrate venue and destination knowledge to all customers. Also be willing to constantly develop and expand your knowledge of the meetings & events industry, with both suppliers and destinations.
• To be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.

You’re good at:

• Previous experience and knowledge of meetings & events venues / destinations in the UK and Overseas is essential.
• You will have a flexible and proactive approach to work, while being able to juggle multiple priorities and projects with resilience under pressure. You will be comfortable with dealing with customers via phone, email and face to face.
• Experience of using MS Office including Excel and experience of entering and extracting data from various databases.
• Being motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
• To represent and show our values in your work manner by working to solve issues together as a team, acting with purpose and always doing what is right for the clients needs and the company.

You might also have:

• Previous experience with Venue booking systems.
• Proven negotiating and contracting experience with external suppliers.

Our Benefits for this role:

• Life Assurance x2 your annual salary
• 25 days holiday plus bank holidays
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holidays days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Private Healthcare
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

You should know:

• This role is hybrid with 3 days a week in our London office.
• The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
• You may be required to travel to attend company meetings / events or familiarisation trips which may be in the UK or Overseas
• You must have the right to live and work in the UK for this role

How to apply:

Click apply now to be considered

#LI-KW1

#ME