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We're hiring an experienced and dynamic Senior Specialist, Service Continuity Manager to join our Global IT team.
The Role:
In this role, you'll be responsible for the development, integration and implementation of the enterprise IT service continuity and disaster recovery management programs. The objective of these programs is to support timely operations recovery following the occurrence of an outage or major disasters, such as fires, earthquakes, floods, biochemical attacks and pandemics, which result in the
partial or complete disruption of business operations.
You must ensure financial loss is minimized or eliminated and critical
customer service capabilities remain operational. You plan and coordinate business continuity and disaster recovery strategies that comply with applicable regulations. You develop risk management procedures, continuity scenarios and contingency plans for systems and networks to maintain operations during downtime and/or major disasters. Periodically you test contingency capabilities, report deficiencies, and identify and coordinate resolution of issues. Individuals coordinate all hardware, software and network requirements with backup facility, IT team, and vendors to ensure the required configurations are in place. You also evaluate and select vendors and develop service level
risk management agreements with business partners and vendors.
Service Continuity professionals must have strong communication skills
to effectively collaborate with other recovery team members. In addition, knowledge of business processes is required. You also demonstrate extensive knowledge in networking, databases and systems operations, and are skilled in complex problem analysis.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Develops and operates Service Continuity solutions and services across the enterprise
- Contributes strategic and tactical direction and consultation on Service Continuity initiatives.
- Identifies requirements, constraints, tasks and outcomes in project and operational planning activities.
- Implements the policies, procedures and standards to meet compliance responsibilities.
- Contributes to defining service-level agreements (SLAs) to ensure that security controls are developed, managed and
- maintained.
- Design and document updates to policies, procedures and standards.
- Contributes to development of processes and procedures for the Cybersecurity Program.
- Monitors and analyzes information security performance reports and handles or escalates issues as needed.
- Works with customers to identify continuity requirements using methods that may include risk and business impact
- assessments.
- Works closely with IT and development teams to design resilient solutions, facilitating the implementation of protective and mitigating controls.
- Interacts with 3rd parties to review Disaster Recovery plans, provides input to business stakeholders regarding potential issues
- and risk.
- Works with business stakeholders and 3rd parties to review results of BIA analysis and provides options for the remediation of
- gaps and risks.
- Reviews risk assessments, analyzes the effectiveness of information security control activities, and reports on them with
- actionable recommendations.
- Oversees risks assessments for high availability, disaster recovery and cyber recovery.
- Facilitates the creation of Disaster Recovery Plans with subject matter experts and business stakeholders.
- Facilitates the execution of Disaster Recovery Plans for exercise and events, ensures goals are achieved, issues are documented for remediation, conducts after-action reviews.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Bachelor’s Degree in Information Systems or other related field, or equivalent work experience.
- Typically requires 5 - 7 years of IT work experience related to the high availability, disaster recovery and/or business continuity functions.
- Professional certification related to IT Service Continuity from industry organization (CBCP, MBCP, etc) and/or other technical or managerial certifications (CCNE, CISSP, CISA, CISM, etc) strongly preferred.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Strong computer skills in order to operate effectively with company systems and programs; working knowledge of applicable computer applications used at ABC
- Good analytical and problem-solving skills
- Ability to communicate effectively both orally and in writing
- Good interpersonal skills
- Ability to prioritize workload and consistently meet deadlines
- Strong organizational skills; attention to detail
- Working knowledge of network solutions and systems
- Strong project management skills, including the ability to effectively deploy resources and manage multiple projects of various diverse scope in a cross-functional environment
- Understanding of IT services such as networking, hosting, cloud services, storage and database concepts
- Experience in the evaluation of BIA results and IT capabilities
What AmerisourceBergen offers
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.
Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit
https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Affiliated Companies
Affiliated Companies: AmerisourceBergen Services Corporation
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
hrsc@amerisourcebergen.com
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned