Job Description

Assistant Location Lead

Salary: up to £45,000 DOE plus profit share bonus & benefits

My client are leading the way in changing the shape of airport parking by providing a service that customers can trust. As part of the Holiday Extras Group they want to ‘Remake Holidaymaking’ and help their customers to have ‘Less Hassle and More Holiday’.

They are looking for a fantastic people manager to join their diverse and dynamic team as an Assistant Site Ops Lead of their Birmingham car parks. This is an excellent opportunity for anyone with several years experience of managing a fast paced, operational environment. Reporting to the Operations Lead for the company you will hold day to day accountability for the operation, team and customer experience of a busy airport car park, which includes business critical KPIs and audits as well as supporting the growth and development of their people.

Your people skills will be key to your success by ensuring your team of staff, managers and customers feel valued and listened to. You will need to be able to engage and inspire members of the team, driving forwards the core principles of the business - Great Service, Ownership, Team Spirit, Innovation and Trust. You will also need to ensure that the customer remains at the forefront of everything you do.

Working for my client no two shifts are ever the same, so you will be someone who can lead from the front, make a positive contribution through effective deployment of resources and get the best from your people through great communication skills together with utilising 1-2-1s, appraisals and opportunities for team development.

They invest in their people and in your role as Assistant Location Lead, you will have the opportunity to develop your skills and take on additional vocational training as well as business management training with their university partners.

As a member of their outstanding team you will receive a competitive salary, be part of their group profit share scheme and have access to a comprehensive benefits package that can include pension, private medical insurance for you and your family, cycle to work scheme and more.

Skills and Experience

Essential:

• ● Experience in people management, performance management and strong development skills
• ● High levels of emotional intelligence, with your resilience having a positive impact on those around you
• ● A calm, pragmatic approach when working in a dynamic environment
• ● Excellent communication skills with the ability to influence at all levels
• ● Fantastic organisation and prioritisation skills
• ● A strong relationship builder with the confidence to resolve conflicts
• ● Ability to work under pressure while maintaining fantastic customer service
• ● A business leader who thrives and achieves their best when working as part of a team
• ● Full UK Driver’s LicenceBonus:
• ● PCV Driver’s Licence
• ● Experience of working for a transport, travel or service operationI

Job Title: Assistant Site Ops Lead Reports To: Location Lead

1. Scope of Position

The role of the Assistant Site Ops Lead is pivotal to the success of my client sites. The role holder is responsible for supporting the Location Lead in the overall running and effective operation of sites, driving continual improvement, and continuing their commitment to well supported and engaged teams.

One of the key aims is to champion a climate in which my client continuously improves its ability to deliver high-quality products and services to customers.

The role will assist the Location Lead in ownership of site budgets, reporting and financial success, in addition to leading operational teams.

Reporting to the Location Lead, the Assistant Site Ops Lead promotes a positive culture amongst teams and ensures sites deliver an exemplary service to the customer. The role exploits all commercial opportunities to increase profit, works collaboratively with other locations when required and ensures full compliance with driving and health and safety regulatory and legislative requirements.

The role holder will cover the Location Lead role as and when required. Out of hours contact required, as is regular UK travel.

This job description is not exhaustive and the jobholder may be required to undertake duties which are broadly in line with the listed responsibilities.

2. Role Responsibilities

• ● Accountable for designated site financial budgets ensuring those areas deliver within budget, challenges and enhances any revenue streams.
• ● Responsible for delivering and exceeding KPIs including: increase in welcome back scores, consistently timely buses, accurate and careful parking audits, reducing/low damage, meeting VAS targets and working within resource hours.
• ● Responsible for the customer experience on site, acting as a customer ambassador, owning service issues and resolution.
• ● Drive a continual improvement programme across the site, identifying new and effective ways to operate.
• ● Leadership and continued development of the welfare, performance and engagement of site teams. This includes mentoring, coaching and regular communication across the site; embedment of a culture of ownership, and effective delegation of tasks throughout the site.
• ● Working with the Location Lead to ensure our sites are HSE compliant, including conducting risk assessments, H&S audits and ensuring we meet our obligations under legal and our own H&S Policy framework.
• ● Provide regular reporting on site performance, taking timely and remedial action for any areas for concern.
• ● Responsibility for site compliance for all applicable driver and vehicle regulations/legislation.
• ● Working with the Location Lead to maintain key relationships with competitors, suppliers, contractors and the local community, including the Local Council and Police.
• ● Responsibility for ensuring sites are fully operational 24/7.
• ● Create and deliver action plans, site and cross-site projects; working closely with relevant people in and out of the business to ensure success.
• ● Ensuring that sites are rostering labour hours in line with business volumes and budgetary parameters.

Position Specification

1. Qualifications

Essential:

• ● Full UK Driver’s Licence
• ● Educated to GCSE level or equivalentDesirable:
• ● PCV Driver’s Licence
• ● Management qualification
• ● Health and safety qualification

Experience

Essential:

• ● Experience in running multiple operational teams.
• ● Team management / leadership, including formal/informal people management processes and practices.
• ● Financial management (budgeting, P&L etc.)
• ● Demonstrable ability to deliver outstanding customer service in a fast paced and pressurised environmentDesirable:
• ● Experience of working for a transport, travel or service operation
• ● A sound working knowledge ofMicrosoft Word, Excel, Email andGoogle Docs
• ● Confidence with conflict resolution

2. Other Attributes / Abilities

• ● Great leader and delegator, setting example to their teams. ‘Roll-your sleeves up’ approach.
• ● Commitment to the client Values of Great service, Ownership, Team, Innovation and Trust
• ● Ability to engage others and promote a positive inclusive customer driven culture
• ● Strong organisational and planning ability
• ● Dedication to continual improvement, setting high standards of delivery for both self and team
• ● Commercial awareness
• ● Ability to communicate effectively, inspire and instil trust with teams
• ● Rational decision maker who remains calm under pressure
• ● Ability to forge and maintain great working relationships
• ● Attention to detail and results driven

Job Types: Full-time, Permanent

Salary: Up to £45,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Private medical insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Loyalty bonus

Ability to commute/relocate:

• Birmingham, West Midlands: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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