Job Description

Job Title: Credit & Collections Representative 12 month FTC

Reports To: Finance Accounts Receivable Team Leader

Group/Division: Life Sciences Solutions/ Specialty Diagnostics Group

Career Band: 02

Job Track: Associate

Location: Paisley

No. of Direct Reports: 0

Position Summary:

• Accountable for the collection of debt on allocated portfolio of customers
• Responsible for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts
• Performs regular order hold review and decision-making regarding order release
• General credit control account administration
• The role would suit a candidate with excellent rapport building, strong verbal and written communication with the ability and passion to achieve important metrics

Key Responsibilities:

• Perform and evaluate credit checks on new customer accounts according to company policy
• Check and maintain credit limits in place for all accounts within the designated countries and company policy within Sarbanes-Oxley requirements
• Proactively contact customers, primarily by telephone, regarding payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to improve collections on the largest open invoices
• Ensure collection software is always updated with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details
• Update ERPs manually - credit limits, placing accounts on hold etc.
• Work with local Sales, Customer Services and Team Leader to tackle problem accounts and decide when accounts should be on hold
• Carry out appropriate hold activity directly on allocated accounts; observe all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Liaise with other departments and communicate credit hold decisions to relevant business divisions / departments
• Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
• Log, review and follow up on customer complaints by collaborating closely with the relevant functions to ensure timely resolution
• Assist with the company’s e-invoicing process, if relevant
• Assist the cash application team where needed
• Ensure the performance of all tasks is carried out in line with company policies, internal controls and Sarbanes-Oxley requirements
• Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader

Skills Required:

• This position interacts with different levels of internal and external customers, and therefore requires good interpersonal skills, judgement, tact and subtlety within troubleshooting problems and communicating status
• A high level of proactivity to contact customers, via phone and email communication to overdue debt is required
• Initiative and organisation skills are valuable to ensure the timely completion of a large volume of work
• Accuracy is vital in performing all functions of this position
• Efficiency in this role requires a detailed solid understanding of relevant accounting systems, policies and procedures
• System knowledge is essential to perform this role effectively and efficiently

Contacts:

• Has contact with various levels of company employees and external customers

Minimum Requirements/Qualifications:

• Educated to higher / standard grade level
• ICM qualification is helpful, but not required
• Previous experience ideally operating in a lively accounts or customer service function taking care of Government as well as Commercial customers is required
• Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and management is required
• Attention to detail and accuracy is required
• Relevant software application proficiency strongly preferred (e.g. Oracle E1, SAP, CForia, etc.)

Non-Negotiable Hiring Criteria:

• Excellent digital literacy and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.)
• Fluent in English and French

Location & Working Conditions:

• Paisley, Shared Service Centre
• Works in an Hybrid environment
• May, on a continuous basis, sit at desk for long periods of time, with considerable interaction on the telephone and regular viewing of computer monitor
• Potential visits to customers may involve travel