Business Development Manager Job at Collinson, London EC3A

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Job Description

Are you a driven and ambitious Business Development professional? Do you thrive in competitive markets and have a track record of securing major business opportunities? If so, Collinson, a global loyalty and benefits company, has an exciting opportunity for you as our European Business Development Manager - Smart Delay.


What is SmartDelay?

SmartDelay is a transformative service that offers instant assistance and comfort to travellers during flight delays, providing access to lounges, amenities, and compensation options.

Key Benefits:

  • Seamless Assistance: SmartDelay's innovative technology ensures your customers receive the help they need, precisely when they need it.
  • Extensive Lounge Network: Gain access to Collinson's global LoungeKey network, featuring over 1,100 lounges worldwide. In the rare event of an unavailable lounge, travellers receive an alternative cash benefit.
  • Product Flexibility: Customize the platform to align with your brand seamlessly. With simple setup and full integration options, multiple product configurations allow you to tailor the offering to your customers' needs.
  • AirHelp Integration: By integrating SmartDelay with AirHelp, travellers can easily receive compensation in case of flight delays, providing an even smoother experience.

At Collinson, we specialise in crafting exceptional customer experiences for some of the world's most renowned brands. Our expertise lies in engaging and retaining demanding customers, particularly high-earning frequent travellers. We work with clients across various sectors, including Financial Services, Travel, and Retail. With a portfolio of prestigious clients like Accor Hotels, Air France KLM, British Airways, and more, our impact is global.


As our Business Development Manager, you will:

  • Spearhead strategic SmartDelay business opportunities in the UK and continental Europe.
  • Identify, develop, and secure profitable business from new prospects and existing clients.
  • Focus on sectors such as European Airlines, OTA, general insurance, and more.
  • Drive awareness of our capabilities and create demand for SmartDelay and our products.
  • Collaborate with internal teams, marketing, finance, and operations.
  • Maintain accurate pipeline records and represent Collinson at industry events.
  • Facilitate collaboration and co-ordinate with internal stakeholders.
  • Utilize your fluency in Italian, Spanish, French, or German to our advantage.

To succeed in this role, you will bring:

  • Solid experience in developing and securing programmes within the European consumer Financial Services, OTA, Airline, and Insurance sectors.
  • Strong consultative influencing and negotiation skills.
  • Excellent understanding of the European travel market and regulatory environment.
  • Ability to lead by example, think creatively, and exceed sales targets.

As a self-motivated and commercially astute professional, you'll bring solid experience in developing and securing programmes within the European consumer Financial Services, OTA, Airline, and Insurance sectors. Your consultative influencing and negotiation skills, combined with a strong network of contacts, will be key to your success. Additionally, your ability to lead by example, think creatively, and exceed sales targets will set you apart.

At Collinson, we value personal integrity, teamwork, and continuous development. Join our team and be part of a company that is revolutionising customer experiences worldwide.


Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.

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