What's involved with this role:
Temporary Business Support Officer - Admin & Clerical Reference no: Plymouth RQ845270 Pay Rate: £11.18 per hour PAYE Role Length: This opening assignment is for 8 months A Business Support Officer is required as part of the Business Support Generic hub. You will need high level administration skills using a range of software applications. There will be some face to face customer service required and ability to note-take. You will need attention to detail, flexibility and ability to learn new tasks quickly required. You will provide administrative and customer focused support duties across a range of departments, ensuring that all services provided to colleagues, managers and customers are efficient and effective. Duties to include:-

• Communicate with customers in a variety of ways as required e.g. face, online, over the phone, providing clear information about how to access services
• Book appointments, where required, according to local guidelines, supporting customers by clearly explaining the requirements to produce evidence to support applications and appointments, where necessary
• Accurately update information on relevant systems e.g. Academy, Civica, Carefirst
• Handle and process customer requests, data, payments etc. in a secure and confidential manner on daily basis e.g. financial transactions for chargeable services
• Proactively provide suggestions to the team on measures to improve the service in terms of efficiency, customer experience and best practice –supporting a continuous improvement ethos
• Undertake other duties appropriate to the grade of the post

“Role Requirements” – to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria: Qualifications:

• GCSE’s A*- C (9-4) or equivalent in English and Maths
• A willingness to undertake appropriate learning and development as required
• NVQ Level 2 or 3 (desirable)
• Customer care qualification/training (desirable)
• Basic knowledge of relevant legislation, policies and procedures (desirable)

Experience:

• Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook
• Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing
• Experience of providing an effective and efficient business support service to customers
• Administrative experience with an understanding of office procedures
• Experience of prioritising own workload to ensure deadlines are met
• Experience of maintaining documents, records and data e.g. financial records, customer records or accounts
• Experience of working on process improvements (desirable)

Skills:

• Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
• Ability to process basic service requests
• Customer care skills and the ability to show initiative when dealing with customer enquiries
• Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints
• Note taking/minute taking skills
• Numeracy skills required for carrying out calculations and ensuring the accuracy of data
• Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents.
• Ability to be decisive and make criteria based decisions - weighing up evidence against set criteria.
• Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.
• Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service.
• Accuracy with a high level of attention to detail

NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly. SEE DETAILS AT THE BOTTOM OF THIS AD. If you have previously applied to one of our vacancies and have already sent the required supporting documentation to us, please make this clear when you re-apply as this will help speed up your application. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.

Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: Other preferable/desirable details to include on your CV, if applicable: JE If you would prefer to send a CV straight to us rather than by way of an on-line application, you are very welcome to do so via jobs@tclrec.com but please quote both the job reference and job title exactly as they appear below:

Job Ref: Plymouth RQ845270

Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.