About the role

To work alongside the Credit Control Team and provide Admin support, processing payments, speaking to customers and liasing with Sales to support the Credit Application Process.

Key activities & responsabilities:

• Processing customer Payments and preparing the payment schedules.
  • Payment types including but nt limited to: Fastpay, BACS, Cheques, Card payments, PayPal and Amazon
• Answering and making calls to new and existing customers.
• Carrying out Order checks for Existing customers.
• Providing Support for our Web Order Process.
• Collating data for New Customer Applications.
• Invoice Consolidation process.
• Replying to customer emails, along with managing the Credit Control Inbox.
• Supporting Sales with payment notifications.
• Processing invoices onto Customer Portals.
• Preparing a Refunds list twice a week.
• Supporting the Credit Control Team with general Administration.
• Audit Sample collation once a quarter.

Skills and Qualities:

• Excellent interpersonal skills with the ability to keep calm in a pressurized environment
• Strong written and oral communication skills at all levels.
• Keen eye for detail, observation is crutial.
• Proficient IT skills with the ability to learn new systems quickly. MS Office (Outlook, SharePoint).
• Ability to quickly learn and retain knowledge with regards to new processes.
• The ability to work in a busy and pressurised environment.
• Professional, friendly and enthusiastic attitude with a desire to provide great customer service.
• Strong work ethic, hard working, structured and organized with and a keen eye for detail.
• Ability to learn new skills and ‘think outside the box’ to offer achievable solutions under pressure.
• Always demonstrate a professional manner when dealing with customers and internal staff.
• Must be a team player with a willingness to help others and fit in to the Jigsaw24 culture

Experience:

• At least Two years’ experience in administration or customer service role in a business to business environment.
• Experience in using CRM systems and the ability to learn new systems.
• Solid knowledge and understanding of customer services.
• A good understanding of Excel.

Who are Jigsaw24

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today’s market and our people are at the heart of everything we do.

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.

To find out more about what we do and our passion for the environment, social responsibility, inclusion and wellbeing please see our latest social impact report by clicking here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

• 25 days holiday
• 1 day additional holiday per year for your birthday (to be taken when you wish)
• Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services
• Motorpoint Arena Executive Box
• WorkBYTRAM discounted travel scheme
• Cycle2work
• Travel to work loan
• Free on-site parking
• Staff purchase scheme on fantastic Apple products and more
• Unlimited bistro coffee and tea facilities
• Enhanced family friendly policies
• Pension scheme
• Electric Vehicle scheme
• Life cover

We’re a passionate bunch and we’re always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. Neither do our people. In fact, we encourage them to follow their own path and help us improve how we all work. To find out more about us please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.