JPMorgan Chase & Co. has expanded its consumer business and we have launched a new digital retail bank in the UK. We are offering consumers a completely new banking experience. Under the Chase brand, the bank provides products and features tailored to meet the needs of customers in the UK, made available via an innovative mobile app.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused engineers, used to working in a true agile environment who want to be a part of something new, built from the ground up as a green-field with zero legacy initiative within a global, diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a direct impact to our customers as our business expands around the world.

CRM Technology Lead - Chase UK

You will define the product vision, roadmap, and objectives for our customer service CRM technology platform that will allow us to deliver an industry-leading customer service experience

Responsibilities:

• You will lead the development, testing, implementation and maintenance of CRM customizations, applications, extensions, and integrations
• You will be responsible for the successful delivery of the CRM product, ensuring that it meets the success criteria of your stakeholders
• You will partner with the Tech Lead to ensure alignment and feasibility of product and technical vision and requirements
• You will obsess over KPIs and user feedback to continually refine the product
• You will create testing and implementation plans, including user training and documentation
• You will ensure the product meets all legal, regulatory, risk and control requirements
• You will be hands on, detail orientated, and outcome focused, as well as a strong team player

Key Skills:

• Demonstrated expertise in delivering / scaling CRM platforms and tools; preference for candidates with experience in contact centre and / or operations capabilities
• Expert knowledge of CRM functionality and tools so that these can enable the quick delivery of new features
• Experience in a complex software environment with Agile/Scrum development
  • Expert-level knowledge in Agile principles, processes, and best practices
  • Strong experience with planning, prioritising, and maintaining product backlogs
  • Strong experience assessing value, developing cases, and prioritising stories, epics and themes to ensure work focuses on those with maximum value and is aligned with product strategy
  • Strong experience with hypothesis-driven development, product experimentation, and product analytics
• Strong communicator and comfortable in explaining product design / architecture / roadmap to a wide range of audiences from both technology and business backgrounds

#ICBCareer #ChaseUK #ICBEngineering

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans