A Little Bit About Us:

The Vindis Group are seeking to appoint a Customer Booking Specialist within their centralised contact centre, the Vindis Customer Hub. This is a great opportunity to work within a successful team of customer focused individuals.

The Customer Hub is open Monday to Friday from 8am to 6pm. However, within these hours there is a variety of shifts available.

If you are #CustomerObsessed, love speaking to customers and building long term customer relationships, the Customer Hub may just be the perfect opportunity for you to start a bright new career. Working across Volkswagen Group Brands you will build knowledge of the motor industry whilst developing your skills, meeting new people, and working in a team of #ExceptionalPeople.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

Customer Obsession is core to our ethos and, as such, you will understand and be able to demonstrate how to truly embrace internal & external customer service excellence; and will apply this knowledge effectively and consistently whether individually, or by supporting a team environment.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.

How we support our #Exceptional People:

All team members are provided with access to the following:

• The Vindis Perkbox Benefits Scheme, which offers a host of significantly discounted options e.g. holidays, gym memberships, cinema tickets, supermarket vouchers etc.
• An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
• A Life Assurance policy, at no cost to yourself.
• 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
• Access to Cycle to Work Scheme.

Key Role Responsibilities:

As a Customer Booking Specialist, you will be an integral member of the Head Office Team. Your key responsibilities will include:

• Answer all Inbound contact centre calls in a professional and efficient manner.
• To make service vehicle bookings for all centres across the Vindis Group.
• To maximize service and sales profitability through the use of professional Aftersales and Sales techniques.
• Make outbound calls to Vindis Brand customers, ensuring awareness of service events due on their vehicle/s.
• Responding to online and Volkswagen UK Brand service bookings.
• Maximize customer awareness of all available retailer services.
• Ensure highest level of customer care and satisfaction at all times.
• Maintaining customer records in a complete and accurate manner.
• Maintain excellent standards of departmental administration.
• Help retailers to achieve industry-leading standards of process efficiency.
• Effectively utilising the tools and resource available to you to become a specialist in your area.
• Being integral in championing and maintaining a culture of customer service excellence; ensuring that the expectations and requirements of customers are delivered upon and demonstrate alignment with, and engagement in, a robust customer communication strategy.
• Maximising upon every available opportunity to improve the successes of your immediate team and the wider business by ensuring that customers are aware of any relevant and/or necessary additional products and services.

Prerequisites:

• Passionate about customers.
• Highly motivated.
• Enjoys working solely or as part of a team.
• Enjoys working within a target driven role.

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

We look forward to receiving your application and hope to be able to welcome you as a team member within the Vindis Group in the near future.