Customer Service Advisor Job at Page Personnel, Cardiff

U3QxVFhOcjduZ0E2ckp3SE44WndqQT09

Job Description

  • Cardiff City Centre
  • Customer Service Advisor

About Our Client

The organisation is a well established insurance business who are looking to double their headcount in Cardiff over the next 12 months. You will be joining the business at an exciting period of growth and transition and support it's customers with general queries and complaints.

The organisation in based in Cardiff City Centre accessible by major transport links. Hybrid working is available after successful probation.

Shfits will fall within the below operational hours (typically you are required to work one Saturday and one Sunday per month):

Operational Hours:8:30am to 8:00pm Monday to Friday
9:00am to 5:30pm Saturday
10:00am to 5:00pm Sunday
9:00am to 5:00pm Bank Holidays

Job Description

You will need to be able to provide excellent customer service and effective administration support for all external and internal customers through a variety of communication channels. The role is varied, although predominately phone based there are plenty of opportunities to move into other areas e.g., Live Chat, Marketing and Complaints for the right individuals.* Experience in dealing with Customer complaints both verbal and written is desirable
  • Use of Live Chat or a similar system is desirable
  • Experience within a Call Centre environment is desirable
  • Excellent communication skills, both written and verbal
  • Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction
  • A desire to help and deliver excellent customer service by being emphatic, diligent, and knowledgeable, ensuring resolutions are made in a time efficient manner
  • A confident problem solver
  • Professional telephone manner
  • Attention to detail with focus on achieving first time quality
  • Competent level in Excel, Word, and Internet.

The Successful Applicant

The successful candidate:

  • Exceptional customer service skills
  • Experience within a customer service setting (telephone or face to face)



What's on Offer

Top 10 Insurance businesses in the UK!

Benefits:

  • 32 days holiday - increasing with length of service (inc. bank holidays)
  • Hybrid working after successful probation
  • Day off for your birthday
  • Holiday Buy Scheme
  • Free food and drink including pizza days and lots of sweet treats!
  • The option to work remotely after successful completion of probationary period
  • Health Cash Plan - we pay for your day-to-day medical costs
  • Perkbox - online discounts portal, saving you money on everyday spend e.g., cinema trips, eating out, and all your retail shopping
  • Tech Scheme - supporting the cost of purchasing the latest tech
  • Cycle to Work Scheme - supporting the cost of purchasing a new bike
  • Employee Assistance Programme including paid for counselling sessions supporting employee wellness
  • Study support and personal development (role and course dependent)
  • Life Assurance - 4 times annual salary protection
  • Pension Scheme
  • Christmas Savings Club
  • Discounts on our travel products for you and your family

Similar Jobs

N-Gage

Youth Worker Job at N-Gage

The charity strives to develop positive citizenship through school's work and detached youth work. The Catalyst Sessional Staff role involves playing a key role

Recruitment Boutique

Warehouse Specialist Job at Recruitment Boutique

Ideally, candidates will have experience and a great track record in warehouse work, qualifications to use a forklift, and health and safety essentials, along

Johnson Matthey

Licensing Manager Job at Johnson Matthey

Understanding of the Engineer, Procure, Construct and new build landscape in catalyst technologies and sub industries.

Experian

.NET Developer Job at Experian

NET Core and RDS\MySQL for backend services. We use a wide variety of testing and quality techniques, and our services are pushed through our environments using

Protocol Education

Teaching Assistant Job at Protocol Education

Someone who truly cares for the education of children and thrives in a fast paced environment. Protocol Education are recruiting for candidates who are looking