Are you passionate about delivering excellent customer service?

Do you have the ability to prioritise tasks and work well as part of a team?

As a Customer Service Advisor, it will be your role to support the team in providing a high level of service to potential customers. My client prides itself on excellent customer care and providing informative, considered responses. As part of a small and friendly team, you will be supported throughout your career and be actively encouraged to develop your skills and expertise. We will be provided with a comprehensive induction and an ongoing personal development plan, to help you grow and prepare for future opportunities within the company.

Working as part of a high-performing team, you'll be responsible for:

• Providing a high-quality service to all customers by telephone, email, and webchat
• Supporting the team by maintaining customer relationships and administrative support
• Processing payments, amendments and updating core operating systems
  

Skills and Experience:

• Great customer retention and rapport-building skills
• Excellent communication skills (written & verbal)
• Strong administrative skills and the ability to multi-task
• Work well as part of a team to support service proposition
• Be adaptable and able to rise to new challenges
• Be ambitious and willing to study for professional qualifications, to help you progress your career
  

What's in it for you?

• 35-hour week, supporting a work life balance
• Private medical insurance and income protection cover, after a qualifying period
• Generous holiday allowance – 24 days plus bank holidays, increasing to 28 days per year with length of service. All employees have the option to ‘buy’ an extra 5 days per year.
• Learning and development opportunities
• A paid volunteering day each year to give back to local communities
• Exclusive discounts on everyday essentials, motoring, travel and experiences through an online benefits programme.
• Cycle to work scheme
• Eye care contributions
• Social events
• Relaxed dress code
  

This role is being offered on a full time permanent basis with exciting routes for progression for the right individual.

For more information please apply today.

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