The Parliamentary and Health Service Ombudsman (PHSO) is an independent national service. We make fair and final decisions on complaints about the NHS in England, UK Government departments and some other public organisations.

At the forefront of stamping out social injustice and changing lives for the better our investigations lead to widespread improvements in public services and give people a voice when they feel they have not been treated fairly. PHSO's work is driven by its values of independence, fairness, excellence and transparency.

Currently going through an exciting period of growth, we are looking to create an even more vibrant working environment and welcomes applications from candidates with a diverse background.

There couldn’t be a better time to join us at PHSO.

As an ICT Test Manager you will:

• work alongside business analysts, technical teams, project managers, users, external suppliers, and some members of the general public, to perform all tests required to assure the highest level of quality for the delivered IT solutions.
• define and deliver end-to-end testing strategies, including functional/ (e.g. user acceptance, accessibility), non-functional (performance /reliability /usability etc), systems integration and automation testing across both existing systems and new project developments.
• Embrace a ‘hands on’ approach, taking responsibility for the overall testing process, including resources, costs, timescales, test scripts / deliverables and traceability.
• Ensure integrity of testing and will look for process improvements, contribute to corporate testing standards and best practice.

The Successful Applicant should have:

• Extensive experience in the role of Test Manager, the test project lifecycle and stakeholder management.
• display excellent communication and planning skills, have a drive for continuous improvement and a thorough understanding of the end-to-end testing process.
• experience with IT systems and business processes ideally within a public sector setting and be comfortable in communicating complicated technical issues to senior non-technical stakeholders.

If you are an experienced IT professional who strives for excellence in test delivery and want to be part of shaping the future of testing within the PHSO this is the role for you. You'll be joining at an exciting time as we continue our digital transformation.

If you would like to learn more about the role, please contact Jiazi Zhuang – jiazi.zhuang@ombudsman.org.uk

Closing Date – 23 April 2023

Interview Date – 2/3/4 May 2023.

We offer an extremely generous benefits package, which includes:

• Civil Service Pension scheme (minimum 26.6% employer contribution)
• Generous basic holiday entitlement of 32.5 days
• Hybrid working with a minimum requirement to work from the office for 40% and the rest of your time at home. Our offices are based in Manchester city centre or London in Westminster.
• Access to a wide variety of internal and external wellbeing support & programmes, including an employee discount scheme.

Equality, Diversion, and Inclusion

We understand the importance of a workplace culture that values difference, where people feel they belong and have the tools to support them and their career development. We also recognize that a diverse workforce allows us to better reflect the communities we serve and understand their experiences so we can provide a service that meets their requirements.

Further information on our EDI Strategy, Employee Networks, and participation in the Disability Confident Scheme can be found in our job pack.

To find out more about this outstanding role and everything else we offer, please click on the ‘apply now’ button.

Job contact :

Name :
Jiazi Zhuang
Email :
jiazi.zhuang@ombudsman.org.uk

Recruitment team :

Email :
Recruitment@ombudsman.org.uk