Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.

An exciting opportunity has come up for a Workplace Experience Manager to lead a small team in our London Headquarters, responsible for creating a great place to work for more than 500 colleagues.

As a key member of the Global Workplace Experience team you’ll manage the full range of hard and soft workplace activity - both the delivery of services that includes reception, cleaning, catering, maintenance, health & safety, security, risk management and compliance, as well as the more experiential side of local events and wellbeing activity.

Key Responsibilities

• Creating optimised workplace environments – that support hybrid ways of working, including physical space design, space utilization and tech tools.
• Managing day-to-day operations – including building management, contract management, maintenance, office services and standards, health and safety, budget management and environmental legislation
• Collaborating with key stakeholders - such as Building Management, Finance, Security, Tech Operations and the wider People team to ensure everything runs smoothly and Trainliners receive a great service
• Establishing positive relationships with leadership teams - to understand business requirements and anticipate any inefficiencies or quality issues and work to quickly resolve
• Advocating for local team needs – understanding employee sentiment and contributing to action plans and group strategy
• Establishing sustainable practices – that supports Trainline in achieving its net zero goals and living by its green purpose
• Managing local events – to create social occasions that bring people together and promote company connections
• Gathering and reporting performance metrics - to monitor usage and productivity of staff, as well as Trainliner satisfaction
• Participating in construction and design projects – as and when needed, representing local needs and requirements in planning and executing move-in activities, including change management and communication plans

• Several years experience in facilities management, preferably in a Technology organisation of similar size or larger
• You'll be able to think on your feet and slove problems quickly
• Great communication skills and the ability to deal with stakeholders at all levels will be essential
• Health & Safety Awareness or similar qualification
• Experience leading a team is desirable but not essential
• Be able to work full-time on site in our Central London HQ, with some flexibility when needed

We value open expression at Trainline, we believe it’s the diversity of experience, backgrounds and perspectives of our employees that makes us who we are. We encourage everybody to play a part in changing the way people travel across the world.

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