• Act as the customer advocate for the Company
• Manage and track own customer accounts.
• Providing administrative support to Sales Account Managers.
• To work with Planning/Operations on the sales order book
• Participate in customer meetings to build relationship and for business growth.
• Ensure that sales orders/amendments are done with correct price and delivery confirmed in a timely fashion, negotiate on delivery dates that do not meet those stipulated by the customer on the order.
• Attend, as and when required, daily/weekly production meetings and communicate to required personnel and customer any changes to the monthly planning.
• Update CRM package with prospects and opportunities & keep an update sales pipeline.
• Manage the administration of all sales orders and amendments.
• Administration of customer invoicing.
• Raises invoices as required.
• Answering of the switch board.

• Proficient in Microsoft packages (Excel)
• Comfortable communicating with customers by telephone and email.
• Previous experience in a Customer Service Officer / Sales Coordinator position.
• Experience in Electronic Manufacturing industry is desirable but not essential.

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