Come and join the UK's largest provider of complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We'd like you to join us as a Deputy Manager at our Whalley Road service in Accrington.

Supporting adults with a diagnosed mental health condition Whalley Road is purposely small residential service with a homely feel and environment to ensure everyone feels comfortable and at home!

Our primary aim is to help individuals improve to a point where they no longer need to stay within our service. We don’t just focus on self-care and daily living skills, we look at building confidence through the learning of new skills and encouraging the trying out of new hobbies and activities.

What you'll be working:

If you are looking for a full time Deputy Manager role then this role is for you, your hours are based on 37.5 hours a week, 1 day supernumerary

• 37.5 Hours per week
• One day Supernumerary

What you'll be doing:

• Ensuring the service has the required level of resources to support the service users. Including ensuring that the service is fully staffed according to agreed levels.
• Maintain the resource maps, working with the scheduling department.
• Monitor service provision to ensure full compliance with all relevant legislation in line organisational, regulatory and legal requirements.
• Keep up to date with any changes, or new legislation affecting the provision of services.
• Support in the delivery of training for inductees and existing employees, as required.
• Attend and support CQC inspections to ensure 100% compliant.
• Plan and attend service user reviews.
• Support Service Manager with service based finances and budgets, in accordance with the finance department procedures.
• Support Quality Assurance activities of own and other services, achieving 100% compliance.
• Acting as a representative of Active care Group at all times.
• Liaising with external stakeholders including medical professionals, care managers, families, advocates, therapists, prospective service users.
• Ensure individual service user documentation is kept up-to-date and accurate at all times.
• Line manage allocated staff team, including conducting staff supervisions and appraisals.
• Ensure a high quality of service user care and support is maintained at all times, in line with the PCPs.
• Develop the performance of others through effective coaching and line management.
• Conduct investigations and lead on formal performance management hearings for any employee issues not limited to own service location.
• Responsibility for reviewing and editing company-wide policies and documents, as required.
• Ensure all identified staff training is up to date and in accordance to their roles and needs of the service.
• Administer and deliver medication in line with senior medication training.
• Support the Service Manager in the management of medication within service.
• Supporting referrals activities - including service visits and assessments.
• Support service users' ongoing medical needs.
• Support service users who may require behaviour management.

What you'll have:

• Strong organisational, time management, planning and communication skills.
• Flexible, professional, and positive approach to multi-site working.
• Minimum 1 year's supervisory experience in the health and social care sector.
• Minimum of Level 3 NVQ or QCF Diploma in Health & Social Care and working towards Level 5 Diploma.
• Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.
• Ability to work as part of a team and as an individual. To provide direction to team supervisors and support workers.
• Self-confidence and the ability to manage challenging situations.
• Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.
• Excellent interpersonal, verbal and written communication skills.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group