Introduction: Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary:
Responsible for motivating and developing service user to enter and remain in work. To case manage the service user journey, delivering interventions or signposting/referring to specialist support as per the action plan. To work with and update the probation practitioner at all stages.
Responsible for the accurate identification of the most appropriate occupational direction and service user support needs (pre and post employment), creating and delivering service user Action Plans which facilitate overcoming the identified barriers and achieving progression outcomes in work.
Essential Job Duties:
Undertakes assessments on all referred service users completing an action plan if confirmed as suitable for the programme
Motivates service users to engage fully with the programme
Case manages service users after completion of action plan
Delivers or organises delivery of interventions in the action plan (as per ETE2-4 in the Specification)
Signposts or refers to specialist and/or community services as appropriate
Tailors service user support to their individual needs and available local services
Identifies suitable candidates for a peer supporter role
Completes an Ongoing Support Plan and End of Service report at the end of service user contact
Records all service user contact on the Customer Approved System (CAS) and liaises with the Probation Practitioner as appropriate and in line with specification requirements
Manages cases within NPS risk management procedures
Meet Authority KPIs for their cases
Education and Experience Requirements:
Qualifications & Experience
Skills and knowledge in supporting people into employment or training opportunities
Experience of working with people from disadvantaged communities
Experience and skills in working with priority groups as in G1 specification (
desirable)
Experience of people development in an individual and group environment
Experience of working to structured targets and deadlines
Individual Competencies
Ability to build effective working relationships with service user cohorts to motivate and support them into employment, training or education
Ability to motivate/inspires service user to change and engage with other organisations
Able to build strong relationships with employers, statutory, voluntary and partner services
Ability to deliver interventions in the specification to engage service users
Adapts methods/learning styles to individual service users on an individual and group basis
Outcome/goal-focused
Disability Confident (including LDD support)
Able to manage challenging behaviour/de-escalation
ICT proficient
Strong written and verbal communication.
Strong team player with a positive and flexible approach to both work and colleagues.
Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs
Ability to plan and organise workload to meet required targets and deadlines
Understanding of how to affect positive behaviour change and committed to promoting desistence in ex-offenders
Awareness of safeguarding and ability to work within NPS risk management procedures
Awareness of issues relating to supporting ex-offenders into employment or training
Equal Employer Opportunities Statement: MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.