Job Description

We have an exciting opportunity in Mill Hill, London to be the General Manager of North London's biggest football centre, we are on the look out for a General / Club Manager to join the Powerleague family...
This role will be working at one of Powerleague flagship, most prominent clubs around the estate - excellent rates of pay and a great benefits package!
You will be responsible for developing and managing a high performing team to deliver great service and financial performance. Also, take ownership of identifying opportunities to work with the local community, building relationships, brand awareness and maximising revenue potential.
Operations

• Lead, motivate, and drive forward the team to enable them to achieve KPI’s in relation to our customers, our products, our brand and our profitability.
• Identify opportunities to maximise profitability and the performance of the club and implement these initiatives and actions whilst engaging your team.
• Be the primary key holder, ensuring the club is opened and closed correctly. Responding to alarm call outs and completing all relevant checks to ensure the club is safe and secure.
• Conduct daily centre walks to ensure centre standards are maintained to a high level at all times.
• Ensure all systems, point of sale and centre operational procedures are well managed and in line with the business expectations.
• Communicate any changes to the operational process and procedures to the team and provide suitable training to ensure changes are seamless for our customers.
• Understand the risks when handling customer and corporate data and be aware of the security policies that apply to this role ensuring compliance with them in line with GDPR.
• Complete all reports and paperwork to update the Regional Operations Manager on the club performance.

Customer

• Lead by example to create a culture of exceptional customer service, constantly pushing the boundaries to enhance the Powerleague customer experience.
• Meet and greet customers with a friendly, approachable and polite manner.
• Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety.
• Deal with challenging situations by demonstrating empathy and understanding, being empowered to make a decision to resolve.
• Place the customer at the heart of everything you do.
• Resolve customer complaints that have been escalated from the team in a calm, patient and polite manner

People

• Manage the recruitment, training and development of new members of the team.
• Ensure all new starters are trained in line with Powerleague’s induction procedure and that all probationary periods are conducted and recorded.
• Agree on goals, regularly review results and support and develop your team, ensuring success is celebrated.
• Hold regular team and 1:1 meetings providing feedback and communicating effectively with your team.
• Conduct annual appraisals and identify appropriate training and development opportunities.
• Manage employee relations effectively with appropriate advice and support.

Job Type: Full-time

Salary: £44,000.00 per year

Similar Jobs