At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands. As an industry leader, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Working in a fast-paced environment, and reporting directly to the Retail Support Manager, the main purpose of the role is to act as the first point of contact between Head Office and all our stores in the UK and across Europe, ensuring all issues are addressed efficiently and effectively. As we have stores all over Europe being multi-lingual would be useful to carry out this role.

The diversity of the job itself means you will be working on various issues and projects across several stores from one day to the next. Not only will you be responsible for ensuring stores comply to the day-to-day functions of running a store, like opening / closing on-time, following correct cashing up procedures, adhering to all head office communication (price changes, merchandising moves), you will also investigate issues that arise such as stock loss issues, cash handling/ banking anomalies, CCTV checks for internal / external security issues.

You would be required to work full-time (40 hours per week) 8am – 4:30pm and 9am-5:30pm shifts over 5 days out of 7 with a team rota for cover to 8pm

• Must have a good understanding of both retail store functions and administration duties
• Excellent communication skills with people at all levels
• Exceptional telephone manor
• Excellent PC literacy and a working knowledge of Microsoft packages – must have a good level of understanding in Excel
• Possesses outstanding organisational skills whilst being able to prioritise work accordingly
• Able to work well under pressure and on own initiative, adhering to all deadlines set out by the Retail Support Manager
• Show respect to others in a positive manner and build strong working relationships
• Strong team player and role model, capable of gaining trust from your team and peers
• Enthusiastic, positive, resourceful and resilient.