Job Description

Admin Service Specialist ( Cylinder Control Role)

If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you.

As part of our dynamic service centre where there’s never a dull moment, you’ll have an integral part to play in supporting customers within the Package Gas Sector of the Industrial Gas Industry. Your role will be to manage cylinder movement data coming from our customers, our agent partners and internal supply chain. Maintaining data integrity and accuracy to 98% providing Agents and Customers with a high standard of service through clear, effective communication, accountability and problem resolution. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development and open progression prospects.

What you’ll do

• Deliver excellent customer service to new and existing customers proactively striving for customer satisfaction
• Maintain, develop and apply knowledge of relevant process areas to respond to queries and request from customers, agents and other areas of the business within a defined timescale.
• Take personal responsibility to provide efficient solutions in these instances to ensure appropriate action is taken to resolve issues and improve working practise.
• Target retention of business through customer care and efficient service.
• Instigate & drive through process improvement initiatives to make us easier to do business with.
• Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
• Timely and accurate administration work, including recording of full notes on all systems.
• Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

Key skills and experience required:

• Passion to deliver excellent customer service
• Maths & English GCSE (C+)
• Confident and professional telephone manner
• Friendly and able to communicate at all levels
• Excellent organisation skills
• Good working knowledge of basic computer programmes
• Proven ability to adaptable to change
• Team player

Previous experience in office based customer service is not essential for this role.

What we offer:

• Salary 24k-26k
• Hybrid Working, for the minimum 6weeks training in the office
• 26 days of holiday plus UK Public Holidays
• Life Insurance
• Work Schedule : 37.5h
• Paid Sick Leave
• Pension contribution (upon your start , if you increase your contribution to 4% , then employer will contribute at 8%; please bear in mind that the auto-enrolment is set at 3% employee and 6% employer contribution )
• Onsite Parking
• Life Works - Employee Assistant Program 24/7
• Full access to the Calm App
• Opportunity to grow professionally

Job Types: Full-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Crewe: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Hybrid remote in Crewe

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