The Chief Technology Office (CTO) provides solutions to guide technology across the firm globally, removing inefficiencies and streamlining how we deliver quality solutions. We're continuing to evolve from building next-gen platforms to guiding architectures that unlock their capabilities, automating how we take code from inception to production. We're focused on optimizing how apps are designed for the future, targeting solutions that are portable across multi-cloud platforms to stay resilient, scalable and maintainable. The CTO will drive Modern Engineering Practices across the firm and provide the pathway for technologist to improve their speed, quality and application development practices.

This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Advanced knowledge of existing and industry best practice business processes, and data analysis, as well as the ability to construct data queries to draw insights and collaborate with colleagues
• Ability to liaise between lines of business and architecture and engineering teams, translating strategic goals into technology solutions, and vice versa
• Understanding of business needs, including how data is used and managed, and functional design
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
• Functional expertise in IT Service Management disciplines and/or the ServiceNow product
• ServiceNow certifications is a plus
• Excellent problem solving skills; ability to quickly broker solutions and resolve conflict situations
• Strong team player - extensive experience of working in and influencing global teams across multiple regions and countries, enabling a 'one team' culture and a positive working environment
• Experience of enterprise class applications and hands on knowledge of Agile methodologies
• Financial Services Industry experience, and large scale implementations for ServiceNow is a plus.
• Awareness of Knowledge Centered Services (KCS) and its integration with ServiceNow is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans