This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else

We’re looking for a strategic, customer centric individual to lead the end to end design and delivery of critical Airport Resolution Centre programmes and initiatives.

It's an exciting time to join the team as we continue to rebuild and deliver for our customers.

As a key member of the Airport Resolution Centre Leadership Team, you will be integral to the ARC proposition and will need to work collaboratively across Heathrow, Worldwide Airports and wider British Airways stakeholders.

The ideal candidate will be customer focused and enjoy working in a fast paced, dynamic environment. They will be resilient with excellent influencing and stakeholder management skills to enable the successful delivery of programmes and initiatives to benefit the customer.

Key accountabilities include:

• Leading the delivery of ARC futures, with a strong focus on robust implementation
• End to end delivery of long term ARC strategic projects & initiatives, through collaborative working with the ARC Leadership team
• Coordinate with key internal stakeholders on business cases, financial approvals and implementation plans
• Key driver in delivery of transformational change in ARC
• Maintaining strong stakeholder relationships across key teams within British Airways including Finance, Operational Planning and IAG as well as external partners and suppliers
• Develop and maintain productive working relationships with Trade Union representatives
• Exploiting technology to improve the customer experience and drive efficiencies and better ways of working
• Deputise for Head of Airport Resolution Centre when required.

Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.

Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us

We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.