Core Accounts : PBIO EMEA

The Product Performance Management Senior Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• The Product Performance Management Senior Specialist partners across product disciplines, assists in managing the overall performance of a given product suite and monitors performance drivers for the products and portfolios

• Maintains the Primary Business/Information Owner, Data Guardian (default to PBIO) and Data Guardian backup fields in CSI. The PBIO is assigned as Data Guardian only if there is no other Data Guardian in place

• Ensures compliance with Citi Standards and Procedures, including Cross Border Data Clearance, Records Management and Information Security

• Protection of test data, in conjunction with Application Manager and ISO, according to Data Protection Standards (DPS) for Sensitive Data Management (SDM) in 5.2 for identification and documentation of data elements, as well as completing formal approval process with ISO assistance

• Reviews and approves the Technical Recovery Time Capability (TRTC) in the Citi System Inventory (CSI) to confirm application functionality aligns with business needs

• Manages production verification testing (PVT) accounts and monitors account usage with timely escalation of unusual activity

• Facilitates the product development demand management process for Flexcube EMEA, including prioritization of product backlog, securing funds, authoring user stories and test cases, and implementation business approval

• Communicates production processes and fix status to broad user base and distribute follow-up communication and escalation to key stakeholders

• Participates in and prepares materials for the Product Approval Program and related processes, ensures products are delivered and adhere to all policies and regulations

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

• Manages issue and corrective action plan (CAP) discussions for Flexcube EMEA to collaborate and advise partners on remediation actions and oversee actions for on-time completion

• Oversees employee entitlement management system (EERS) feed and entitlement management, including attestation of entitlement roles and definitions, supporting quality assurance processes and approving access provision requests

• Establishes guidelines and oversees controls to define record types and classification of application data, including record retention, data privacy and encryption

• Manages annual attestation for enterprise-wide risk assessment processes, including determining the number of accounts and volumes

• Drives Citi Information Risk Assessment System (CIRAS) review process as the business approver for IT Risk Classification (ITRC) and risk assessments

• Manages the data lifecycle, including data consumption, data cataloguing, implementing data controls, monitoring data controls and managing data concerns

• Reviews and approves temporary access to functional and emergency IDs to meet business requirements, as needed

Qualifications:

• Level of expertise and demonstrated experience in Product Management and/or Product Development discipline

• Experience in and understanding of logistics or Industrial verticals with e-commerce solutions preferred

• Ability to make complex judgments and to provide solutions based on sophisticated analytical thought comparing and selecting complex alternatives

• In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions

• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations

• Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers

Education:

• Bachelor’s/University degree, Master’s degree preferred

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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