Travel Counsellors is looking for a world-class Community Manager to join an exciting project to re-launch and lead the Travel Counsellors digital community.

The Travel Counsellors community has been established for over 29 years and is made up of the world’s best travel experts. We are looking to transform the Travel Counsellors’ digital environment to deliver a positive impact for our TCs’ businesses, and to enable TCs to build stronger relationships with one another and with the members of the Travel Counsellors Support Centre.

Key Responsibilities

• Support the digital community platform for Travel Counsellors globally and review the current platform to make recommendations on best practice and the most suitable platform moving forward.
• Identify and understand TCs’ needs for knowledge, inspiration, and connection, shaping how the Travel Counsellors digital community platform can enable those needs to be met, innovating how TCs can engage and connect digitally.
• Build an effective community engagement strategy and plan, in collaboration with wider business strategy and communications and the Travel Counsellors annual business calendar.
• Foster connections and collaboration across the community by cultivating better community interactions and conversations.
• Work collaboratively with the Communications & PR Team to develop and deliver inspiring and informative content (e.g., blog, news feed) to engage TCs in the digital community and our platform more widely - highlighting, curating, and showcasing content to inspire and motivate.
• Use insight and feedback from the digital community to identify strategic opportunities to improve the services, systems, and processes of our platform, to enable the success of our Travel Counsellors.
• Demonstrate improved performance/health of the community and impact on business outcomes including TC lifetime value, reporting regularly on key metrics to key stakeholders.
• Analyse and identify issues and trends, sharing community member feedback.
• Support on the design and delivery of the wellbeing programme that better supports the whole of the TC Community.
• Support on the planning, design, delivery, and feeding back of TC engagement survey.
• Act as the voice of the TC community.

This role would suit candidates with experience as a Digital Community Manager, Communications Manager, Digital Marketing Manager, Outreach Coordinator, Public Relations Manager, or in a similar communications role.

Benefits

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter day (annually)
• Enhanced maternity / paternity pay
• Holiday buy and sell (up to 5 days per year)
• 3 paid days charity leave
• Company events, socials, and incentives
• 3x annual salary death in service benefit
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Cycle to Work Scheme
• Employee Assistance Programme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount

Essential Skills

Skills and Attributes

• World-class experience in managing and growing communities for brands at a senior level.
• Strong relationship-building and empathy skills.
• Passion for customer service.
• Skilled and knowledgeable in program/project and change management.
• Outstanding written and verbal communication skills, preferably with experience in creating/producing content.
• Entrepreneurial self-starter, able to operate independently.
• Strong understanding of social channels.
• Manages time and priorities effectively to deliver strong outcomes.
• Part of an external community manager network.

If this sounds like you, apply today and take the first step towards your new role as Community Manager.

About Company

At Travel Counsellors, we care about our customers, communities, and our colleagues more than anyone else and that’s what makes us special. For us, relationships trump transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses as part of a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 270 super talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that brings them back to us, time and time again.

We’re fired up for the future as the demand for travel after COVID-19 returns even greater than before, and we’re looking for the brightest and the best to come and join us to take our business to the next level.

Essential Requirements

Skills and Attributes

• World-class experience in managing and growing communities for brands at a senior level.
• Strong relationship-building and empathy skills.
• Passion for customer service.
• Skilled and knowledgeable in program/project and change management.
• Outstanding written and verbal communication skills, preferably with experience in creating/producing content.
• Entrepreneurial self-starter, able to operate independently.
• Strong understanding of social channels.
• Manages time and priorities effectively to deliver strong outcomes.
• Part of an external community manager network.

If this sounds like you, apply today and take the first step towards your new role as Community Manager.