Job Description

Customer Service Representative
EU-UK-Crewe

Who are we

At Air Products, we specialise in Industrial Gas and we've been helping our customers to become more productive, energy efficient and sustainable for more than 80 years. We are seeking a customer service representative to join our customer focused friendly team.

Our Customer Service Specialists work 37.5 hours a week between 8am – 5pm, Monday – Friday, occasional Bank Holidays

As part of our team, you will have dedicated personal training from our employees to help you settle into your role. This will provide you with the foundations needed to help you with your day to-day tasks which involves taking customer phone calls, e-mails, placing orders, and resolving customer issues.

Experience is beneficial to the role, however a willingness to learn, good communication skills and the ability to work well in a team will go a long way.

About the role:

• Inbound Customer Service contact via phone, email and more
• Outbound task such as providing customer updates
• Helping customer place orders over the phone
• Administration work, including data input of customer information and products
• Ad hoc tasks to help with our business need

A Few Things About You:

• You’ve got a can-do attitude and are keen to leave customers with a positive experience
• You’ve got great listening and communication skills including a friendly telephone manner and you care about customers wanting to solve problems efficiently.
• You enjoy working as part of a team.
• You have good organisation skills.
• You can manage your time effectively

Hybrid , mostly from home , for the first 6weeks- training in the office

What we offer:

• Salary GBP 24,000 per annum
• Hybrid Working, for the minimum 6weeks training in the office
• 26 days holiday plus UK Public Holidays
• Life Insurance (3 times of your base salary )
• Work Schedule : 37.5h
• Paid Sick Leave
• Pension contribution ( upon your start , if you increase your contribution to 4% , then employer will contribute at 8%, please bear in mind that the auto-enrolment is set at 3% employee and 6% employer contribution )
• Onsite Parking
• LifeWorks - Employee Assistant Programme 24/7
• Full access to the Calm app
• Opportunity to grow professionally

Job Types: Full-time, Permanent

Salary: From £24,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Work Location: Hybrid remote in Crewe, Cheshire

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