If you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG).
This Customer Service Agent vacancy is a security-based role where you will be required to perform passenger screening duties and provide the highest levels of customer service.
We can offer 42 hrs per week role with additional hours available subject to business needs.
For this Customer Service Agent role, we are offering:
- £11.30 p/h - £12.27 p/h basic.
- £16.95 p/h - £24.26 p/h Overtime Premium (after probation and subject to contract).
- A variety of shift patterns between 0500 hrs and 2330 hrs (4 hrs – 12 hrs shift per day).
- Up to 42 hrs per week.
- Fixed shift pattern working 4 days on and 2 days off.
- Weekly Pay.
The Main Duties & Responsibilities of the Customer Service Agent:
- Performing general security and ID checks on passengers and airport staff.
- Perform body searches and baggage searches on customers and staff.
- X-Ray screening.
- Working on access control points.
The Experience & Skills Required for this Customer Service Agent Role:
- Face-to-face customer service experience.
- Excellent communication skills.
- Demonstrate the ability to deal with difficult passengers and situations.
- The ability to work shifts, including weekends.
- The ability to stand for long periods.
We would like to hear from individuals that have experience in Customer Service in retail, hospitality, leisure, and financial services, and from the travel and tourism industries.
Successful applicants must be able to provide a 5-year checkable history for referencing purposes and will also be subject to security and criminal record check.
Successful applicants will be employed directly by Aviation Recruitment Network for the duration of the assignment.
If you wish to be considered for this Customer Service Agent position, please click on the link below or contact Anita Appana.
Aviation Recruitment Network Limited is acting as an Employment Business.