Customer Support Representative Job at Red Door Recruitment, Watford WD25

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Job Description

We are currently recruiting for an exciting customer orientated role within the FMCG industry where you’ll enjoy a varied role, working in a fast-paced environment.

You’ll join a friendly, enthusiastic, ambitious, and very supportive team. You will have every opportunity to continually learn & develop through shadowing, training courses and more, to ensure that you are the best you can be!

This company offer the opportunity to feel good about being part of a company that uses its profits to support good causes through their social impact activities.

You will get a unique experience and view of the FMCG industry from behind-the-scenes, immersing yourself with suppliers and retailers, talking to different people every day and building long-lasting and trusted relationships.

This is a fantastic opportunity for a graduate to kick start their career within a successful, growing and progressive company.

What’s in it for you?

  • Salary: up to £22k
  • Hours: Monday to Friday 9-5 and 4pm finish on a Friday
  • Working from home 3 days and in the office 2 days a week
  • 25 days annual leave
  • 12.5% pension
  • Free healthcare for employee, family at a discounted rate
  • 4 x life assurance
  • Join an enthusiastic and ambitious team, with a great team spirit and humour to match!
  • Talk to different people every day and build long-lasting and trusted relationships.
  • Learn & develop alongside a supportive team, through shadowing, training courses and more
  • Feel good about being part of a company that uses the profit we generate to help good causes through their social impact activities
  • A great work-life balance through hybrid working, where your empowered & trusted to manage your time

Key Responsibilities:

  • Assist with customer queries by phone, email
  • Set up trials and manage customer web subscriptions
  • Put sales orders onto the CRM system
  • Keep our database accurate and up to date
  • Share your ideas about what works and what we can do better
  • Look after several customers, delivering insights and value

What the employer is looking for:

  • Graduates looking for their first office-based role
  • You’ll live and breathe Customer First, with an innovative and agile approach
  • You’ll enjoy working in a fast paced, target driven environment
  • You’ll enjoy working collaboratively in a team and sharing your ideas
  • You’ll have a thirst for knowledge, with the ability to communicate effectively
  • You’ll have exceptional organisational skills, be process driven with good time management
  • You will be resilient – accepting and learning from mistakes and building future solutions

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive, only shortlisted applicants will be contacted.

Job Types: Full-time, Permanent

Salary: Up to £22,000.00 per year

Benefits:

  • Company pension
  • Private medical insurance
  • Work from home

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Watford, WD25 8GD

Reference ID: JD3165

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