Are you passionate about helping people and take pride in the work you do? Do you have administration experience and a highly organised person who can juggle many tasks? Are you a quick learner and looking for a role where you will receive the training and development you need to be a success in your role? If you are a proactive person who thrives on being busy and getting things done this could be the perfect job for you….

Southern/Northern Monitoring Services (now part of Securitas Technology) are one of the UK's largest and most comprehensive Alarm Receiving Centres (ARC) and Remote Video Response Centres (RVRC). Established since 1983 we have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm systems, covering Security, Fire, CCTV, Environmental Alarms.

We have an opportunity for a Customer Support Data Services Administrator to provide comprehensive support and assistance within the Data Services Department. You will be assisting with both inbound and outbound phone and email queries, control of order entry process and forms and assisting other departments. Hours of work are Monday – Friday, between 8.00 – 17.30.

What you will be doing:

• Processing of customer requests, including ordering and setting up new accounts and deleting old accounts
• Developing skills to complete required Data Services Levels (1-3)
• Work as part of a team to ensure customer requirements are delivered in line with agreed service levels
• Support other departments during peak times
• Complete development courses and attend training events to develop new skills as required.
• Provide assistance to other team members when required and carry out other activities as reasonably requested.
• Answer all incoming telephone calls and emails quickly and professionally. See customer, supplier and other queries through from beginning to end as
• Ensure excellent levels of customer care and service are adopted in accordance with Company standards

Essential Skills

What you need:

• Knowledge of key operational software platforms i.e., MAS, Docuware idea, but full training can be provided.
• Some administration experience is preferred but not essential.
• Self-starter. Able to take on a task and see it through to
• Attention to detail for reporting and other
• Ability to manage pressure, conflicting demands and prioritise tasks and workload.
• Willingness to learn new technologies and platforms in line with business needs.
• The ability to plan your own work, work on your own initiative and meet deadlines
• Good interpersonal skills for effective communication
• A flexible approach to the demands of the business and changing working environment
• Proactive and positive attitude
• Computer literate – Outlook, Word, Excel – Essential.
• A pleasant, confident telephone manner.
• Teamwork, punctuality, reliability and honesty.

About Company

Securitas Benefits:

• Paid holiday, company pension and life assurance scheme
• Discounted gym membership, wellness advice and support
• Cycle to Work Scheme, car lease and new car purchasing schemes
• Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
• City & Guilds accredited training program for professional and personal development
• Support to gain your SIA license and many more!

Integrity, Vigilance, and Helpfulness are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.

With roots dating back to 1934, Securitas is one of the largest security service organisations in the world. We are a company that offer career progression and development, providing access to training and the ability to gain professionally recognised qualifications.

Securitas is an all-inclusive employer, and we encourage individuality within our company. If you want to know more about why Securitas is the world’s leading security group, and our continuing work in the diversity & inclusion space, please visit our website.

Join the Securitas Team today!

Essential Requirements

What you need:

• Knowledge of key operational software platforms i.e., MAS, Docuware idea, but full training can be provided.
• Some administration experience is preferred but not essential.
• Self-starter. Able to take on a task and see it through to
• Attention to detail for reporting and other
• Ability to manage pressure, conflicting demands and prioritise tasks and workload.
• Willingness to learn new technologies and platforms in line with business needs.
• The ability to plan your own work, work on your own initiative and meet deadlines
• Good interpersonal skills for effective communication
• A flexible approach to the demands of the business and changing working environment
• Proactive and positive attitude
• Computer literate – Outlook, Word, Excel – Essential.
• A pleasant, confident telephone manner.
• Teamwork, punctuality, reliability and honesty.