We’re re-inventing our architecture team here at Aldermore and have a unique opportunity for a Lead CRM Architect to join us at an exciting time in our evolution. Our architecture team sits within our CTO function, providing architecture services across the whole business. Working closely with the Platform Teams, Product Lines and Business Areas, our mission is to help to enable the business to deliver for our customers through effective technology architecture.

The role of Lead CRM Architect is pivotal as Aldermore embarks on a journey to be digital and increasingly adopts cloud-based solutions. You’ll be aligned to our Apollo Programme; one of the most significant change programmes our business has undergone. Apollo will enable the group’s strategic objectives by delivering a new, modern & progressive cloud-based banking platform that utilises data as an asset to help build a better tomo
rrow for our Customer, Colleagues and Shareholders.

We’ve worked hard to establish ourselves as trusted advisors; providing the correct balance of knowledge and challenge which supports our business to make the right decisions on technology, balancing tactical needs with strategic imperatives. If you’ve got previous experience leading a large-scale CRM implantation this is your opportunity to play a key role in a significant and high-profile transformation programme.

What would your day look like?

• Shape and define Aldermore’s relationship management capability with a 3-5 year planning horizon
• Work with Enterprise Architecture and Product Owners to articulate the strategy for Aldermore’s technology estate strategy with cloud and on-prem solutions, which entails the following duties: requirements gathering, design, and proof of concept execution
• Utilize industry knowledge to drive innovation and shape roadmaps for future state capabilities
• Clearly articulate best practices, design patterns and recommendations to Product Teams and business sponsors. Design vertical specific reusable assets that will streamline the development process
• Work collaboratively with other solution architects to provide a consensus based scalable and adaptable architectural solution including peer review of solution architecture deliverables. Presents and evaluates project designs at a technology governance forum to ensure architectural and strategic fit

What do we expect of you?

• Previous experience leading architecture activities for a large-scale CRM implementation
• Significant architecture experience where you’ve led on architecture & design activities within programmes and projects of work
• Excellent communication skills with proven ability to adapt verbal and written communication style to different audiences
• Strong influencer, with demonstrable experience building consensus among diverse stakeholders
• A collaborative approach across the wider architecture teams, ensuring solutions are scalable and adaptable. Welcomes peer reviews of solution architecture deliverables
• Passionate about identifying opportunities for innovation
• A strong customer focus, with proven ability to understand business priorities and align with technology roadmaps
• Proven ability to solve problems and cut through complexity
• Strong relationship building skills, able to build trust and instil confidence with stakeholders

What can you expect of us?

• A friendly and flexible culture, the same as how we work with our customers
• A growing organisation that means there’s lots of opportunities to progress
• A drive for continuous improvement, which you will be empowered to get behind from day one
• A communicative, accessible and approachable ExCo.
• And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential

Let us tell you a bit more about us…

We’re a nimble and ambitious financial services specialist. Backing people to go for it in life and business..

We’re UK-based supporting our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.

We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.