Overview:
We’re Kingfisher, A team made up of over 82,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas - to life. That’s right, we’re big, but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And that’s where you come in.
At Kingfisher our customers come from all walks of life, and so do we. We want to ensure that all colleagues, future colleagues, and applicants to Kingfisher are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
We are open to flexible and agile working, both of hours and location. Therefore, we offer colleagues a blend of working from home and our offices, located in London, Southampton & Yeovil. Talk to us about how we can best support you!
We’re looking for an Application Performance Monitoring Specialist to join our Tech Services function. It is important to be able to provide a complete picture of service and performance across our digital and ecommerce platforms to ensure stability and availability – this position is therefore responsible for ensuring application monitoring standards, governance and new demands are met and adhered to across Group Technology and the Kingfisher banners (our retail brands).
What's the job?:
- Help in the delivery of monitoring maturity levels for each Kingfisher banner that aligns to the monitoring strategy
- Implement the design & delivery of new demand from projects
- Promote collaboration across multiple teams using Group Technology strategic tooling
- Analyze trends, faults & data meaningfully and communicate effectively to all stakeholders
- Analyse customer experience and satisfaction across our digital & ecommerce platforms
- Identify revenue impacting issues, making recommendations to prevent or grow revenue
- Provide on-call support, out of hours, on a rota basis
What we need::
- Understanding of APM (Application Performance Monitoring) and DEM (Digital Experience Monitoring) across digital & ecommerce platforms and technologies
- Programming experience in core languages such as Shell, Python and ASP, JAVA, etc
- Basic competency or experience in User Behaviour Analytics platforms such as Google Analytics
- Proven track record of driving service excellence and service improvements, whilst working to challenging timescales
- Ability to understand stakeholder requirements and translate into technical requirements
At Kingfisher, we value the perspectives that any new team members bring, and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.
In return, we offer an inclusive environment, where what you can achieve is limited only by your imagination! We encourage new ideas, actively support experimentation, and strive to build an environment where everyone can be their best self.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Interested? Great, apply now and help us to Power the Possible.
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