Soft Service Facilities Manager

Milton Keynes

Competitive salary with excellent benefits – please contact the recruitment team for this information although we don’t advertise our salaries, you won’t be disappointed!

Do you have a passion for providing exceptional workplace experiences? Are you an expert in delivering soft services such as cleaning, pest control, waste management, and landscaping? If so, we want you!

We are seeking a dynamic and experienced Soft Services Facilities Manager to join our team. Reporting to the Workplace Experience Director, you will be responsible for leading the effective delivery of all soft services, ensuring our clients receive the best service possible.

As the Soft Services Facilities Manager, you will be leading by example and building excellent partnerships with our clients and suppliers. You will be the foundation of the client relationship, building trust, open communication, and delivering on promises. You will have the opportunity to make a real impact and create a workplace experience that exceeds our clients' expectations.

If you're passionate about soft services and have a track record of delivering consistent and high-quality service delivery, we want to hear from you! Join us and be part of a team that is dedicated to providing exceptional workplace experiences.

• Development and maintaining service level agreements
• Ensure standard of service delivery in line with agreed service levels
• Identifying and developing business opportunities, as appropriate
• Develop manage and coordinate a process of continually reviewing and improving service for both directly delivered services and subcontracted services
• Training and development of staff
• Produce periodic cleaning schedules in conjunction with PPM’s. Monitor the work completed against worked planned and identify actions required to bring any shortfalls back in line with schedule
• Produce work allocation sheets for all staff working in line with the Santander cleaning indicator
• Manage and develop people to promote high morale and motivation
• Conform to basic management responsibilities set out in the ISS HR Processes

• Strong Leadership – inspiring and guiding people
• Personal Management
• Solution orientated
• Drives for achievement
• Strong Customer Focus
• Great Relationship Management
• Computer literate
• Good communication skills

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.