Operating in 35 countries across the world, our purpose is to be the best part of the journey.

Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs.

People Partners work collaboratively across all areas of the business to support in achieving the vision, mission and strategic goals. People partners are responsible for the implementation and success of people solutions to support and grow business performance.

Leadership

• Accountable and responsible for the development, achievement and evaluation of the UK & IRE divisional, strategies and objectives.
• Working collaboratively with the people team with Shared services and functional expertise on attraction, recruitment, induction, engagement, reward, retention, cultural and talent development.
• Ensure that equity, diversity and inclusion is firmly embedded within People strategy, policy and practice, and the value of “we’re one team” and “we all make a difference” is realised.

Learning & Development

• identify and maximise the potential, improve capability, of individuals, teams within their division
• Work collaboratively with L & D partner to support excellence in service delivery, and the flexibility to meet changing business needs and priorities.
• Input and shape learning & development opportunities to support colleagues' development needs
• Coach and support PDP’s, working with L & D teams

Resourcing

• Recruitment support for difficult to fill and high profile vacances
• OSM and General Manager recruitment support
• Key link/partner with the resourcing team

Talent & Succession

• Partner with OM’s to identify high potentials and coach and develop high potential GM, DM, TL & TM
• Implement and update talent database to share opportunities and talent across Ops & HO

Reward

• Provide feedback on reward from colleague listening
• Understand competitor rates across divisions to support reward strategy

Engagement, change & culture

• Colleague listening groups
• Engagement action plans and reviews
• EDI activity & comms
• Health & wellbeing comms & engagement
• Execution & implementation of OD changes
• Lead own and impliment business change
• Working with other functions / Ops leads to understand change impact and importantly the impact to the colleague experience
• Upskill People partners to lead and implement the change

Operations

• Partner with OM’s to deliver & shape local people plans with some variances based on location and format
• Utilise and interpret People KPI’s to make people-based decisions & actions
• Workforce planning to ensure right number people in the right roles with the right skills in the right locations & brands
• Support with minimising the Cost per labour hour to targets

Performance, Risk and Compliance

• Develop, monitor and regularly report on People KPI’s, management processes and compliance frameworks within areas of responsibility and take appropriate action to achieve improved service delivery and business objectives whilst appropriately controlling and mitigating risk.
• Ensure that any risks associated with the People function, for example with respect to current and future legislation, are communicated and managed appropriately and effectively.

Financial Control

• Prepare, review and monitor financial budgets and authority levels and ensure that they are followed.

Essential

• Previous generalist HR experience in a fast-paced organisation
• Experience of managing and delivering HR annual cycle activities
• Able to build effectives relationships and facilitate solutions across multiples stakeholders
• Successful implementation of change work
• Confident and organised self-starter and team player
• Able to prioritise work and juggle a variety of issues
• Experience of dealing with a variety of ER issues and a good understanding of current UK employment law
• Able to influence people at different levels
• Ability to be flexible and work under pressure
• A proactive, solutions-focused, and pragmatic problem solver
• Excellent organisational, planning and project management skills
• Great communication and interpersonal skills, both written and verbal
• Analytical and numerical skills to analyse large data sources effectively and be able to identify trends
• Previous experience working in a head office environment

Desirable

• Degree
• CIPD qualified

Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age.