Blackpool Transport are a leading transport operator in the UK, operating Blackpool’s network of buses and modern light-rail trams. We are on a mission to connect people, businesses, and communities to a better future – through sustainable public transport.

We don’t sit still and our vision to be the most reliable and sustainable mode of travel on the Fylde Coast by 2025 is already coming to life. We’ll soon introduce the first ever electric bus to Blackpool and have exciting plans to redevelop our historic depot on Rigby Road.

Whilst we have ambitious commercial objectives, we’re proud to be a key part of the communities that we serve and work closely with our stakeholders, partners and customers to deliver a high quality bus and tram service.

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  You will need to have a full car driving licence with no more than 6 points.
• Driving regularly for more than 12 months.
• Be capable of passing a PCV medical and a series of assessment tests.
• After successfully completing the testing and interview process you will commence a five-week training programme, therefore a full commitment to training is essential.
• Successful candidates will have the ability and desire to work safely, be flexible and deliver customer service excellence.

Main Responsibilities

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  Comply with all training, company policies and procedures. Be alert at all times having full regard for own safety and the safety of others.

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  Ensure all vehicle checks are completed in line with the Company procedures and any faults found are reported

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  Control the boarding, alighting and conduct of customers and drive in a defensive and sympathetic manner.

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  Drive the Company’s vehicles in a safe, legal and professional way

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  Maintain operating schedules without compromising safety.

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  Arrange for and manage the safe transfer of passengers following an incident or service disruption.

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  Issue tickets and operate the paying in system correctly and account for money received to safeguard the Company's revenue.

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  Understand how to deal with customers with disabilities and treat appropriately

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  Keep up to date with any changes to condition of travel, ticket types, fares or promotions by reading notices and briefings from managers.

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  Assist with the implementation of measures to mitigate the impact of hazards.

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  Ensure an excellent customer experience being polite, helpful and treating all customers with respect regardless of circumstances.

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  Liaise effectively with customers, supervisors and administrative staff to resolve any problems that arise.

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  Deal with any customer complaints and problems proactively and in a professional manner in accordance with agreed procedures.

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  Give appropriate assistance to customers with specific needs ensuring that they are dealt with sensitively and with dignity at all times.

• Carry out any other duties which may reasonably be requested by supervisors or other members of the management team.